Privacy Policy

Welcome to Bella Vita Luxury ("we," "our," or "us"). We are committed to protecting your privacy and personal data in accordance with the UAE Federal Decree Law No. 45 of 2021 Regarding the Protection of Personal Data (PDPL) and other applicable laws in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [Your Website URL] or purchase our perfume products.

Our Privacy Commitment: At Bella Vita Luxury, we are dedicated to building a community founded on trust, authenticity, and respect for your privacy. When you choose to share your personal information with us, we are committed to creating an exceptional experience that reflects our values and earns your confidence.

Our approach to privacy extends beyond mere legal compliance – we believe in doing what's right for you and every customer who trusts us with their personal information. Our commitment to you is built on three fundamental pillars:

a) Transparency – We believe you deserve clear, comprehensive information to make informed decisions about your personal data. We are committed to explaining our data collection practices in plain language, making our privacy policies easily accessible, and ensuring you understand how your information is used. We will always provide you with meaningful control over your personal information and will never request more data than necessary for our services. If you prefer not to receive marketing communications, we make it simple to opt out and will respect your preferences immediately.

b) Accountability – We hold ourselves to the highest standards of data stewardship and privacy practices. Privacy and data security are integral to every project and decision involving personal information. Our team members receive comprehensive training in privacy protection, data security, and ethical data handling. We continuously evaluate our practices, seek opportunities for improvement, and strive to set industry standards for responsible data management.

c) Security – We understand that privacy cannot exist without robust security measures. Protecting your personal information is a fundamental responsibility we take seriously. We have established comprehensive policies and procedures designed to minimize access to personal data, protect against unauthorized use or disclosure, and ensure our vendors meet stringent security requirements. We do not store payment card information on our systems, relying instead on secure, certified payment processors.

Company Name: Bellavita Perfumes LLC

Address: Office C48, Madina Mall, Muhaisanah Fourth, Dubai, United Arab Emirates, PO Box: 27388

Email: [Your Email Address]

Phone: [Your Phone Number]

Trade License Number: 1388458

3.1. Information You Provide Directly – We collect the following personal data when you:

• a) Create an account
• b) Place an order
• c) Contact our customer service
• d) Subscribe to our newsletter
• e) Leave product reviews

Categories of Personal Data:

• f) Identity Information: Full name, date of birth, gender
• g) Contact Information: Email address, phone number, delivery address, billing address
• h) Financial Information: Payment card details, billing information (processed securely through our payment providers)
• i) Account Information: Username, password, purchase history, preferences
• j) Communication Data: Your messages, reviews, feedback, and correspondence with us

3.2. Information We Collect Automatically – When you visit our website, we automatically collect:

• a) Technical Data: IP address, browser type, device information, operating system
• b) Usage Data: Pages visited, time spent on site, clicking patterns, search queries
• c) Location Data: General location based on IP address
• d) Cookies and Tracking Data: Information stored through cookies and similar technologies

4.1. We process your personal data based on:

• a) Your Consent: For marketing communications, cookies, and optional services
• b) Contract Performance: To fulfill orders and provide customer service
• c) Legitimate Interests: To improve our services, prevent fraud, and maintain security
• d) Legal Obligations: To comply with UAE laws and regulations

4.2. Purposes of Processing:

• a) Order Processing: Processing and fulfilling your perfume orders
• b) Customer Service: Responding to inquiries, handling returns, and providing support
• c) Account Management: Managing your account, preferences, and purchase history
• d) Marketing: Sending promotional emails, product recommendations (with your consent)
• e) Website Improvement: Analyzing usage patterns to enhance user experience
• f) Security: Preventing fraud, protecting against unauthorized access
• g) Legal Compliance: Meeting regulatory requirements and legal obligations

5.1. Third Party Service Providers

• a) Payment Processors: To process payments securely
• b) Shipping Companies: To deliver your orders
• c) IT Service Providers: For website hosting, maintenance, and security
• d) Customer Service Platforms: To provide customer support
• e) Marketing Service Providers: For email marketing (with your consent)

5.2. Legal Requirements – We may disclose your data when required by:

• a) UAE courts or legal authorities
• b) Regulatory bodies or government agencies
• c) Law enforcement agencies for legitimate investigations

5.3. Business Transfers – In case of merger, acquisition, or sale of our business, your data may be transferred to the new owner with appropriate safeguards.

If we transfer your personal data outside the UAE, we ensure:

• a) The recipient country has adequate data protection laws, or
• b) We implement appropriate safeguards such as standard contractual clauses
• c) We obtain your explicit consent for such transfers when required

We retain your personal data for:

• a) Account Data: Until you delete your account or request erasure
• b) Order Data: 7 years from the date of purchase (for legal and tax purposes)
• c) Marketing Data: Until you unsubscribe or withdraw consent
• d) Technical Data: 2 years from collection
• e) Legal Data: As required by applicable UAE laws

8.1. Right to Access – You can request a copy of the personal data we hold about you, including:

• a) Categories of data processed
• b) Purposes of processing
• c) Recipients of your data
• d) Retention periods
• e) Source of data (if not collected directly from you)

8.2. Right to Rectification – You can request correction of inaccurate or incomplete personal data.

8.3. Right to Erasure – You can request deletion of your personal data when:

• a) You withdraw consent (where consent was the legal basis)
• b) The data has been unlawfully processed
• c) Erasure is required for legal compliance

8.4. Right to Restrict Processing – You can request restriction of processing when:

• a) You contest the accuracy of the data
• b) Processing is unlawful but you prefer restriction over erasure
• c) We no longer need the data but you need it for legal claims

8.5. Right to Data Portability – You can request your personal data in a structured, machine-readable format and transmit it to another controller.

8.6. Right to Object – You can object to processing based on legitimate interests, including for direct marketing purposes.

8.7. Right to Withdraw Consent – You can withdraw your consent at any time where processing is based on consent.

8.8. Right to Contest Automated Decision-Making – You can contest decisions made solely through automated processing that significantly affects you.

To exercise any of your rights, please contact us at:

• a) Email: [Your Privacy Email]
• b) Phone: [Your Phone Number]
• c) Address: [Your Complete Address]

We will respond to your request within 30 days and may request additional information to verify your identity.

10.1. Technical Measures

• a) Encryption: Data encryption in transit and at rest
• b) Access Controls: Role-based access to personal data
• c) Secure Servers: Protected hosting environments
• d) Regular Updates: Security patches and system updates
• e) Data Pseudonymization: Where applicable and feasible

10.2. Organizational Measures

• a) Staff Training: Regular privacy and security training
• b) Data Protection Policies: Internal procedures for data handling
• c) Regular Audits: Periodic security assessments
• d) Incident Response: Procedures for data breach management

11.1. We use cookies and similar technologies to:

• a) Essential Cookies: Enable basic website functionality
• b) Performance Cookies: Analyze website usage and performance
• c) Functional Cookies: Remember your preferences and settings
• d) Marketing Cookies: Deliver personalized advertisements (with your consent)

11.2. You can manage your cookie preferences through your browser settings or our cookie consent banner.

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• a) Notify the relevant UAE authorities within 72 hours
• b) Inform affected individuals without undue delay
• c) Provide details about the breach and measures taken
• d) Offer guidance on protective steps you can take

Our services are not intended for children under 18 years. We do not knowingly collect personal data from minors. If we discover we have collected data from a child, we will delete it immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will:

• a) Post the updated policy on our website
• b) Notify you of material changes via email
• c) Update the "Last Updated" date at the top of this policy

16.1. For any questions about this Privacy Policy or our data practices, please contact us:

• a) Company: Bellavita Perfume LLC
• b) Email: [Your Privacy Email]
• c) Phone: [Your Phone Number]
• d) Address: Office C48, Madina Mall, Muhaisanah Fourth, Dubai, United Arab Emirates, PO Box: 27388
• e) Website: [Your Website URL]

16.2. For Complaints: If you are not satisfied with our response to your privacy concerns, you may file a complaint with the relevant UAE regulatory authority.

16.3. Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.