Shipping Policy

Delivery and accreditation

Delivery will be actual. Actual delivery is understood to mean the act in which the company delivers the order to the "User " personally, to a third party designated by the latter, or to the person present at the address designated by "The User " as the delivery location. This will be confirmed by the signature of receipt of the order at the agreed delivery address. This will occur within the estimated time, depending on whether the delivery is to the user's home or to one of the company's stores.

Delivery time

The delivery time of the Products will be determined by their nature, as well as their payment method, and the customer will be informed of this information from the moment the product is inquired about or during the purchasing process and before completing the purchase. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays tracking information may take up to 12 hours to appear.

Shipping Methods

The Products will be shipped through the distribution of Bellavita or, where applicable, through a third party contracted by us, to the address indicated in the Account by the Client. The subcontracted Company assumes the same obligations and/or responsibilities as Bellavita and will process your personal data in accordance with our Privacy Notice, in compliance with the Data Protection Law, 2020, Held by Private Parties.

Shipping Cost

Shipping charges for your order will be free across website and any further change in the shipping policy will be intimated or updated hereafter.

Shipping Restrictions

We will ship the purchased item(s) as soon as possible; however, in the event of delays, losses or damage to the products caused by force majeure or unforeseen circumstances, the Company shall have no liability whatsoever and shall not be obliged to pay any compensation to the User. If delivery cannot be made for reasons beyond the control of Bellavita (incorrect address, absence of the recipient or access problems) and after several failed attempts, the shipment will be automatically cancelled.

Monitoring and Support

The User can track their order from their Account. For questions or clarifications, contact by email, WhatsApp, app or Call Centre.

Returns and Redelivery

Shipped orders cannot be cancelled. Unclaimed orders are destroyed after 7 days without a refund. Only business days are considered when calculating lead times and delivery times. This includes Monday through Friday, excluding holidays, weekends, and non-working days. Our return & refund policy provides detailed information about options and procedures for returning your order.