Terms & Conditions

10.1 You agree to use our Site and Services only for lawful purposes and in accordance with these Terms and all applicable UAE laws. You are solely responsible for your conduct while accessing or using our Services and agree not to violate any applicable law, contract, intellectual property right, or the rights of others.

10.2 You must not, and you agree not to:

• a) Sell, resell, or commercially exploit any part of our Services or Products without our prior written consent;
• b) Engage in harassing, abusive, threatening, stalking, or otherwise harmful conduct;
• c) Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• d) Copy, reproduce, distribute, publicly perform, or display any portion of our Services without prior authorisation;
• e) Modify, alter, or create derivative works of our Services or remove any proprietary notices;
• f) Use our Services for any purpose other than their intended use, including any activity that could disrupt or degrade the experience for other users or damage the functioning of the Site;
• g) Reverse-engineer, decompile, or attempt to extract the source code of our Services;
• h) Use any automated tools or scraping technologies (including bots, data miners, or AI tools) to access, copy, extract, or collect data from our Site or Services;
• i) Develop or use any third-party application that interacts with our Services without express written permission;
• j) Bypass, disable, or interfere with any security or access control features;
• k) Use our Services in connection with any illegal or unauthorised activity;
• l) Encourage, assist, or enable any third party to do any of the above.

10.3 Additionally, when posting or sharing any User Content, you agree that such content must be lawful under UAE law and that you have the necessary rights and permissions to share it.

10.4 You must not post, create, store, or share any User Content that:

• a) Violates UAE laws, including content that is defamatory, obscene, pornographic, indecent, harassing, abusive, threatening, or otherwise objectionable under UAE law;
• b) Promotes activities that are illegal under UAE law;
• c) Infringes any intellectual property or proprietary rights recognised under UAE law;
• d) Contains false, misleading, or deceptive claims;
• e) Contains unsolicited advertising, promotional materials, or spam;
• f) Discloses private or personal information of others without consent;
• g) Includes viruses, malware, corrupted files, or any code intended to damage, disrupt, or compromise the security or functionality of the Site or Services;
• h) Contradicts UAE public policy, morals, or social values;
• i) In our sole judgment, restricts or inhibits others from using or enjoying the Services, or could expose us or others to harm or liability.

11.1 All elements of our Services—including but not limited to text, graphics, images, videos, product visuals, designs, illustrations, and other content—are our property or the property of our licensors, and are protected by intellectual property laws in the UAE and internationally.

11.2 Except as expressly stated in these Terms, all rights in and to the Services and their content are reserved by us or our respective licensors.

11.3 Subject to your full compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use our Services solely for your personal, non-commercial use.

11.4 Any other use—including modification, reproduction, distribution, public display, or commercial exploitation—without prior written consent from us is strictly prohibited, will result in termination of this licence, and may constitute a violation of our intellectual property rights under UAE law.

12.1 Our business name, logo, product names, packaging design, slogans, and the overall look and feel of the Site and Services are trademarks or trade dress owned by us and protected under UAE trademark law. These may not be copied, imitated, or used—in whole or in part—without our prior written permission.

12.2 All other trademarks, registered trademarks, product names, company names, or logos featured on the Site or through our Services are the property of their respective owners. Any reference to such third-party names, products, or services does not imply any affiliation, endorsement, sponsorship, or recommendation by us, unless expressly stated.

13.1 You may choose to voluntarily submit to us any questions, comments, suggestions, ideas, creative materials, or other feedback related to our business, products, or Services (collectively, "Feedback").

13.2 By providing such Feedback, you acknowledge and agree that:

• a) We may use, reproduce, modify, adapt, publish, translate, or incorporate your Feedback into existing or future products and services;
• b) Such use may be for any purpose, including commercial purposes, and may occur without notice, acknowledgment, or compensation to you;
• c) We are under no obligation to treat your Feedback as confidential or proprietary.

13.3 You understand and agree that any Feedback you provide becomes our property, and we are free to use it at our sole discretion, subject to applicable UAE laws.

14.1 Our Services may include or provide access to information, content, products, services, activities, or events offered by third parties (collectively, "Third-Party Content"). We may also allow third parties to make their content available through our Site.

14.2 Such Third-Party Content is provided for your convenience and informational purposes only. We do not control, endorse, or assume responsibility for any Third-Party Content, and we make no guarantees or representations regarding its accuracy, quality, legality, or suitability.

14.3 Your interactions with third parties, including any transactions, communications, or participation in promotions or offerings, are solely between you and the third party. Your access to and use of any Third-Party Content is entirely at your own risk.

15.1 The following Terms of Sale govern purchases made through our website and apply to all orders placed within the UAE. By purchasing any products ("Products") via our Services, you agree to be bound by these Terms of Sale. If you do not agree, please do not place an order.

A. Order Eligibility
To place an order, you must provide a valid billing and shipping address located in the UAE. Orders cannot be completed without a valid method of payment and delivery address.

B. Product Information, Availability, and Accuracy

• i. Product details are displayed on our Site and are subject to change without notice. While we strive to ensure that all product information is accurate, some content may occasionally be incomplete, out of date, or contain errors (e.g., availability, descriptions, pricing).
• ii. We make every effort to display product images and packaging accurately; however, the appearance of Products on your device screen may vary. Actual packaging may also differ from what is shown online and may include additional or different information.
• iii. Always read all instructions, warnings, and labelling on the Products you receive before use. Do not rely solely on the information displayed on the Site.

C. Purchase Limits and Restrictions

• i. Products sold via our website are intended for personal use only and not for resale. We may limit the quantity of items you can purchase per order, per household, or per customer account.
• ii. We reserve the right to refuse or cancel any order at any time for any reason, including suspected fraud, resale activity, or violation of these Terms or UAE laws.

D. Order Process and Shipment

• i. You will have the opportunity to review and confirm your order during checkout, including shipping details and payment method. After placing your order, you will receive an email confirmation. This email constitutes acceptance of your order and forms a contract between you and us under UAE law.
• ii. Orders are shipped to the delivery address provided at checkout. Title and risk of loss transfer to you upon delivery to the address you provided. Estimated shipping and delivery dates are not guaranteed. We are not responsible for shipping delays caused by the carrier or events outside our control.
• iii. We reserve the right to cancel or adjust orders in the event of pricing errors, inventory issues, or suspected misuse. If any portion of your order is cancelled, or if we require further verification, we will contact you promptly.

E. Pricing

• i. All prices shown on our Site are in UAE Dirhams (AED) and exclude Value Added Tax (VAT) where applicable, unless otherwise stated. VAT and any applicable fees will be added at checkout and clearly displayed before you confirm payment.
• ii. Prices and availability are subject to change at any time without notice. Each item will be billed at the price in effect when your order is placed.

F. Payment Terms

• i. We offer several secure payment methods during checkout. By submitting payment details, you represent and warrant that:
  • You are the authorised user of the payment method provided;
  • The payment information is accurate and complete;
  • All charges incurred will be honoured by your payment provider;
  • You agree to pay the full amount, including applicable taxes, fees, and shipping costs.
• ii. We must receive payment in full before processing your order. If legal action becomes necessary to collect any outstanding balance, you agree to reimburse us and our representatives for all related costs, including legal fees, subject to UAE law.
• iii. Refunds, if applicable, will be issued to the original payment method or as store credit, as per your selection and subject to our Refund Policy and UAE consumer protection laws.

16.1 Your rights under UAE consumer protection laws, including UAE Federal Law No. 8 of 2016 on Consumer Protection, are preserved and cannot be excluded by these Terms.

16.2 Under UAE consumer protection law, you have rights including:

• a) The right to receive goods that conform to their description and are of acceptable quality;
• b) The right to receive services that are performed with reasonable care and skill;
• c) Protection against unfair commercial practices;
• d) The right to seek redress for defective products or unsatisfactory services.

16.3 If you believe your consumer rights have been violated, you may file a complaint with the UAE Ministry of Economy's Consumer Protection Department or the relevant local consumer protection authority.

17.1 This section applies specifically to the purchase and use of Gift Cards through our Services. By buying or redeeming a Gift Card, you agree to be bound by these Gift Card Terms.

A. Purchase
Gift Cards can only be purchased through our website. A valid email address is required for delivery. Discount codes, promotions, or other offers may not apply to Gift Card purchases.

B. Redemption
Gift Cards may be redeemed only for eligible products sold through our Services. All applicable taxes will be calculated at checkout. If your total exceeds the Gift Card value, the remaining balance must be paid using an accepted payment method. Currently, Gift Cards may only be redeemed by customers in the UAE.

C. Expiration & Restrictions
Gift Cards are subject to UAE consumer protection laws regarding gift vouchers. Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash—except where required by applicable law. Gift Card balances are non-transferable between customer accounts.

D. Returns & Risk of Loss
If a product purchased using a Gift Card is returned, the refund will be processed in accordance with our Refund Policy and UAE consumer protection laws. Title and risk of loss for Gift Cards pass to the purchaser upon electronic delivery to the recipient. We are not responsible for Gift Cards that are lost, stolen, destroyed, used without authorisation, or undeliverable due to incorrect email entry.

E. Termination of Use
We reserve the right to suspend or terminate your ability to purchase or use Gift Cards if we suspect fraudulent, abusive, or unlawful activity, or if you violate these Terms or any applicable policy, subject to UAE consumer protection laws.

18.1 By using our Services, you understand and agree that your personal information may be collected, stored, and processed in the UAE and other countries in accordance with our Privacy Policy and UAE Federal Law No. 45 of 2021 on the Protection of Personal Data.

18.2 We are committed to protecting your privacy and will handle your personal information in accordance with UAE data protection laws and regulations.

18.3 For more details about how your data is collected, used, and protected, please review our Privacy Policy.

IMPORTANT: This section is subject to UAE consumer protection laws and other applicable laws.

19.1 To the extent permitted by UAE law, we exclude all liability for any loss or damage arising from or in connection with:

• a) Your use of our Site or Services;
• b) Any interruption or delay in access to our Site or Services;
• c) Any computer virus or other technologically harmful material that may infect your computer equipment;
• d) Any errors or omissions in our Site or Services.

19.2 However, nothing in these Terms excludes, restricts, or modifies:

• a) Any rights or remedies under UAE consumer protection laws that cannot be lawfully excluded;
• b) Our liability for death or personal injury caused by our negligence;
• c) Our liability for fraud or fraudulent misrepresentation;
• d) Any other liability that cannot be excluded or limited under UAE law.

19.3 Where UAE law permits us to limit our liability, our liability is limited to the maximum extent permitted by law.

20.1 Informal Dispute Resolution

• a) Before initiating formal legal proceedings, you agree to first try to resolve any dispute with us informally and in good faith. To start this process, email us at _________________ with a detailed explanation of your concern, including the nature of your claim, the resolution you seek, and any supporting documentation.
• b) Within 30 days of receiving your notice, both parties agree to engage in good faith to resolve the issue.

20.2 Formal Dispute Resolution

• a) If we cannot resolve the dispute informally, you may:
• i. File a complaint with the UAE Ministry of Economy's Consumer Protection Department;
• ii. Seek mediation through recognised UAE dispute resolution centres;
• iii. Commence legal proceedings in the competent UAE courts.

20.3 Nothing in these Terms prevents you from exercising your rights under UAE consumer protection laws or seeking assistance from UAE consumer protection authorities.

21.1 These Terms and any dispute arising out of or related to your use of the Services or Products shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate where our business is registered.

21.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

22.1 We reserve the right to change, suspend, or discontinue any part of our Services or Products at any time, with or without notice, subject to UAE consumer protection laws and other applicable laws. You may also stop using our Services at any time.

22.2 Except for liability we cannot exclude or limit under these Terms or applicable UAE law, we are not liable for any loss or harm resulting from your inability to access or use the Site or Services.

If any provision of these Terms is found to be unlawful, void, or unenforceable under UAE law, that part will be deemed severable and will not affect the validity or enforceability of the remaining Terms.

24.1 Failure by us to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Section titles in these Terms are for convenience only and have no legal or contractual effect.

24.2 Except as otherwise stated, these Terms are intended for the benefit of you and us and do not create third-party beneficiary rights.

24.3 You agree that communications and transactions between you and us may be conducted electronically, including agreements, notices, and disclosures.

24.4 We may assign or transfer our rights and obligations under these Terms, including as part of a merger, acquisition, sale of assets, or by operation of law, subject to applicable UAE laws.

These Terms are written in English. In the event of any conflict between the English version and any translation, the English version shall prevail, unless otherwise required by UAE law.