REFUND AND RETURN POLICY

Consumer Rights

Subject to meeting the conditions set out in this section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge. In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt with the following conditions:

a) Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).

b) Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity card, where provided, should also be returned.

c) The return must be accompanied by the original Order confirmation.

Return Policy

If you are not fully satisfied with a Product purchased directly through our Services, you may return it within thirty (30) days from the date of delivery, subject to the conditions below. Bellavita will not accept returns of Products purchased from third-party retailers (online or offline); such returns must be handled directly with the retailer in accordance with their policies. We will only accept a return if:

a) The Product is returned from the same country to which it was originally shipped; and

b) You initiate the return through our designated returns process. Products that are opened, used, or damaged may not be eligible for return, unless they are defective or otherwise required by law.

Bellavita does not take title to returned Products until they are received by us.

Return Process

To initiate a return, you must follow the steps provided in our returns process, including providing your order details and selecting your preferred refund option (original payment method or store credit, if applicable).

Once your return is approved, you will receive instructions and, where applicable, a prepaid return shipping label. Refunds will be processed within fifteen (15) business days of receiving and approving your returned Product.

If a product is deemed ineligible for return, Bellavita has no obligation to provide a refund or to ship the Product back to you.

Defective or Incorrect Products

When the product is not delivered in good condition, you may refuse to receive it and must contact the service channels indicated as contact to request a physical exchange and/or refund as appropriate. In such cases, Bellavita will cover the cost of return shipping.

When at the time of delivery, the Product presents visible damage or alterations, you must take evidence and contact the service channels indicated as contact to send the evidence and report said situation to us and thereby request the physical change and/or return as appropriate. If the return or guarantee of an item involves collection by us at your address, it may be invalidated if the distribution department is unable to collect the item or if it is proven that it was delivered to the address of the client.

To report poor service by company personnel, or if the item has not been delivered by the promised date printed on your receipt; you can contact the store where you made the purchase (phone number included on the receipt), or call the Customer Service Centre at care@bellavitaluxury.ae - Email, or WhatsApp to receive delivery reports.